FAQ
FAQ
Product Use & Compatibility
How do I use the Z-Aroma diffuser?
Simply fill the diffuser’s reservoir with water, add a few drops of your favorite Z-Zescents essential oil, and turn it on. It will instantly begin diffusing the aroma throughout your space.
Are Z-Zescents oils compatible with other diffusers?
Yes! Our essential oils can be used in most water-based diffusers. However, for best results, we recommend pairing them with the Z-Aroma diffuser.
Can I use other oils with Z-Aroma diffusers?
Yes, you can use any high-quality essential oil, though Z-Zescents oils are specially formulated to work in harmony with Z-Aroma diffusers.
Is the diffuser safe to use around pets or children?
Yes, when used as directed. However, always ensure the room is well-ventilated, and avoid oils that may be harmful to pets (e.g., tea tree, eucalyptus) if animals are present. Consult a vet or pediatrician if unsure.
FAQ
Ingredients & Safety
Are Z-Zescents oils 100% organic and natural?
Absolutely. Our oils are made from 100% pure, organic botanicals with no synthetic additives or fillers.
Do your oils contain synthetic fragrances or additives?
Never. Z-Zescents is committed to clean, natural aromatherapy. Every bottle contains only pure essential oil — no artificial fragrances or preservatives.
Are your products cruelty-free and vegan?
Yes! All Z-Zescents oils and Z-Aroma diffusers are 100% cruelty-free and vegan-friendly.
What safety precautions should I take with essential oils?
Avoid direct contact with skin unless diluted, and do not ingest. Keep out of reach of children. Always follow label instructions and consult a healthcare provider if pregnant or nursing.
FAQ
Shipping & Returns
Where do you ship? Do you offer international shipping?
We currently ship across EU. You can check shipping options at checkout.
How long does shipping take?
Domestic orders typically arrive within 3–7 business days. International orders may take 7–14 business days depending on the destination.
What is your return/exchange policy?
We offer hassle-free returns within 20 days of purchase for unopened or unused products. Please visit our Returns page for full details.
Can I change or cancel my order?
If your order hasn’t been shipped yet, we’ll do our best to accommodate changes. Contact us as soon as possible at info@zcollection.de
FAQ
Care & Maintenance
How do I clean and maintain my diffuser?
We recommend cleaning your diffuser once a week. Empty any remaining water, wipe with a soft cloth, and use mild soap if needed. Avoid harsh chemicals.
How often should I replace diffuser parts (if any)?
Our diffusers are built to last. With regular cleaning, no parts need frequent replacement. If needed, replacement parts will be available in our shop.
What's the shelf life of your oils?
Z-Zescents oils remain potent for up to 2 years if stored in a cool, dark place with the cap tightly closed.
FAQ
Orders & Payments
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Will I receive a tracking number?
Yes! As soon as your order ships, you’ll receive a tracking number via email.
Do you offer gift cards or discounts?
Yes! Digital gift cards are available, and we occasionally offer seasonal promotions. Subscribe to our newsletter to stay updated.
FAQ
Brand & Values
What makes Z-Aroma and Z-Zescents unique?
We blend nature and innovation to offer beautifully designed diffusers and premium organic oils that fit into any lifestyle — effortlessly.
Where are your products made?
Our essential oils are ethically sourced from around the world and bottled locally. Diffusers are designed in-house and manufactured by trusted partners.
How is sustainability part of your process?
We use recyclable packaging, support ethical sourcing, and avoid synthetic ingredients in all our products. We’re committed to reducing our footprint without compromising quality.